Return & Refund Policy

At CAL Los Angeles, we strive to give you the very best shopping experience possible.

We will gladly issue a full refund for any full priced unopened merchandise that is returned within 7 days from the date of delivery. Simply contact us and return the products to our address. However, postage will be charged at actuals.

However, considering that opened, used or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold and delivered.

CAL Los Angeles is not responsible for any damage caused after delivery.

In case of any problem or damage during transit with the product, we exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. You can reach us on 1800-123-1952 or help@cal.com and we will be happy to assist you.
Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition, and subject to the following terms:
Returns and exchange requests will be subject to checking and vetting by CAL Los Angeles.

Damages due to neglect, improper usage or wrong application will not be covered under this Policy. Please note that some product’s can react to some people, hence always do a patch test before using any product (patch test procedure is mentioned on the box of each item) as refunds due to skin sensitivity will not be entertained. Please read the ingredients and the skin type recommendation before buying the products if you still have confusion we are always available on WhatsApp and call for tele consultation.

Shipping charge would not be included in the refund value of your order as these are non-refundable charges.

Once your return/refunds request has been accepted, the process will be completed within 7-10 business days.

Please note if the exchange or return is only for your personal choice where the brand is not at fault you can courier us the products, if we will arrange a pickup you will be charged the return shipment cost as per actual.
All claims for shortages or damages must be reported to customer service within 24 hours of delivery.

For Refunds please note the following:
If you paid with a Credit or Debit card, you will receive a full refund and will be reflected in the bank account/card/wallet in 4-10 working days.

For Cash On Delivery orders, CAL Los Angeles will issue a cheque in the name of billing customer and dispatch to the billing address.

In case of cancellation of prepaid order, money will be refunded in your bank accounts in the next 8-10 business days.